At Vocalysd we believe in the enhancement and improvement of person to person interaction through ethical and transparent use of conversational analytics (“Services”). Vocalysd also wishes to recognise the users utilising the website and their reasonable expectation of their privacy. This policy applies to you if you are:
We will notify you of any changes by placing a notice in a prominent place on the website or by sending you an email detailing the changes that we have made. If you continue to use the website or our Services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms. If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal data we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal data migrating to a new owner, you may request us to delete your personal data.
Performance of the Services
Vocalysd’s customer is the “data controller” of the personal information processed by Vocalysd to perform the Services. Vocalysd will process personal information as specified in its agreement with its customers and their documented additional written instructions to the extent necessary for Vocalysd to:
1) Comply with its obligations under applicable data protection law;
2) Assist the customer to comply with its controller obligations under applicable data protection law.
Vocalysd, by default does not store audio recordings relating to the services it provides to customers. In cases where storing is required, audio recordings are securely stored and encrypted on behalf of customers.
: If you should wish to transfer your data from us to another data controller we will facilitate this transfer.
Updating or removing
: You may choose to correct or update the personal data you have submitted to us by contacting us. We will delete any personal data that you don’t want us to have.
Restriction of processing
: You may request that we restrict the use of your personal data. When we restrict your personal data, we still have the right to store it but not use it.
If you are a data subject of one of our customers (who is the data controller), then you must submit your request for your personal data
to the relevant data controller, who will then export your personal data. Vocalysd will provide reasonable assistance with requests from
individuals to access, delete or erase, restrict, rectify, receive and transmit, block access to or object to processing of Services personal
information on Vocalysd systems.
Personal Data Collection and Use (Vocalysd as data controller)
Once you register on our website or you become a customer you may provide us with certain personal data including:
We will use this personal data to fulfil your account, provide services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.
When you visit the website, even if you do not create an account, we may collect information, such as your IP address, the name of your ISP (Internet Service Provider), your browser, the website from which you visit us, the pages on our website that you visit and in what sequence, the date and length of your visit, and other information concerning your computer’s operating system, language settings, and broad demographic information.
Cookies and web beacons
We may place small text files called ‘cookies’ on your device when you visit our website. These files contain a personal identifier allowing us to associate your personal data with a certain device. These files serve several useful purposes for you, including:
Our website may contain electronic image requests (called a single-pixel gif or web beacon request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor, or share any of your personal data. We merely use them to compile information about our website.
Purpose for collection
We may use or process any personal information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal data, disclosing it, and combining it with other personal data.
We may use your personal data to fulfil our obligations to you or to our customers. When we decide to develop a new product or start a new activity that involves the processing of personal data, we take the privacy and data protection laws and principles into account and try to build them into the product or activity.
We generally collect and process your personal data for various purposes, including:
Consent to collection
We will obtain your consent to collect personal data in accordance with applicable law.
We may share your personal data with:
At Vocalysd we take data protection and security seriously. We will implement and maintain appropriate technical and organisational measures to protect the security and confidentiality of the personal data. For example, all data provided by our customers as part of the Services is secured using encryption. Data Layer Protection is applied to remove all user-specific information and personally identifiable information. We will notify individuals, customers or the relevant supervisory authority of a data breach in accordance with applicable law.
We will only retain your personal data for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless retention of
the record is required or authorised by law or you have consented to the retention of the record.
Accurate and up to date
We will try to keep the personal data we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy.
Throughout your interaction with us you retain the right to rectify personal data that is incorrect or inaccurate. This does not apply if we
process your personal data in our capacity as a processor on behalf of our clients.
Transfer to another country
We may transmit or transfer personal data outside of the country in which it was collected to a foreign country and process it in that country. Personal data may be stored on servers located outside the country in which it was collected. You consent to us processing your personal data in a foreign country whose laws regarding processing of personal data may be less stringent