Privacy Policy

At Vocalysd we believe in the enhancement and improvement of person to person interaction through ethical and transparent use of conversational analytics (“Services”). Vocalysd also wishes to recognise the users utilising the website and their reasonable expectation of their privacy. This policy applies to you if you are:

  • a visitor to our website; or
  • a customer who has an agreement for the Services that we provide (the terms of such agreement shall take precedence over this Privacy Policy in the event of any conflict); or
  • an individual whose data is processed as part of the provision of our Services.

If you have any questions or concerns arising from this privacy policy, please contact us on

We will notify you of any changes by placing a notice in a prominent place on the website or by sending you an email detailing the changes that we have made. If you continue to use the website or our Services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms. If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal data we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal data migrating to a new owner, you may request us to delete your personal data.

Performance of the Services

Vocalysd’s customer is the “data controller” of the personal information processed by Vocalysd to perform the Services. Vocalysd will process personal information as specified in its agreement with its customers and their documented additional written instructions to the extent necessary for Vocalysd to:

1) Comply with its obligations under applicable data protection law;

2) Assist the customer to comply with its controller obligations under applicable data protection law.

Vocalysd, by default does not store audio recordings relating to the services it provides to customers. In cases where storing is required, audio recordings are securely stored and encrypted on behalf of customers.

Your rights

Data portability
: If you should wish to transfer your data from us to another data controller we will facilitate this transfer.

Updating or removing
: You may choose to correct or update the personal data you have submitted to us by contacting us. We will delete any personal data that you don’t want us to have.

Restriction of processing
: You may request that we restrict the use of your personal data. When we restrict your personal data, we still have the right to store it but not use it.

If you are a data subject of one of our customers (who is the data controller), then you must submit your request for your personal data
to the relevant data controller, who will then export your personal data. Vocalysd will provide reasonable assistance with requests from
individuals to access, delete or erase, restrict, rectify, receive and transmit, block access to or object to processing of Services personal
information on Vocalysd systems.

Personal Data Collection and Use (Vocalysd as data controller)

On registration

Once you register on our website or you become a customer you may provide us with certain personal data including:

  • your name and surname; or
  • your email address; or
  • your telephone number; or
  • your company name, company registration number, and VAT number; or
  • your postal address or street address; or
  • your username and password

We will use this personal data to fulfil your account, provide services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.

From browser

When you visit the website, even if you do not create an account, we may collect information, such as your IP address, the name of your ISP (Internet Service Provider), your browser, the website from which you visit us, the pages on our website that you visit and in what sequence, the date and length of your visit, and other information concerning your computer’s operating system, language settings, and broad demographic information.

Cookies and web beacons

We may place small text files called ‘cookies’ on your device when you visit our website. These files contain a personal identifier allowing us to associate your personal data with a certain device. These files serve several useful purposes for you, including:

  • tailoring our website’s functionality to you personally by letting us remember your preferences; or
  • improving how our website performs; or
  • allowing third parties to provide services to our website; or
  • helping us deliver targeted advertising where appropriate in compliance with the applicable laws.

Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary. Many websites use cookies and you can find out more about them at

Our website may contain electronic image requests (called a single-pixel gif or web beacon request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor, or share any of your personal data. We merely use them to compile information about our website.

Purpose for collection

We will not sell personal data. No personal data will be disclosed to anyone except as provided in this Privacy Policy.

We may use or process any personal information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal data, disclosing it, and combining it with other personal data.

We may use your personal data to fulfil our obligations to you or to our customers. When we decide to develop a new product or start a new activity that involves the processing of personal data, we take the privacy and data protection laws and principles into account and try to build them into the product or activity.

We generally collect and process your personal data for various purposes, including:

  • Services purposes – such as providing our services to our customers (and
    sending administrative messages and email updates about our service); or
  • Marketing purposes – such as pursuing lawful marketing activities; or
  • Business purposes – such as internal audit, accounting, business planning, and joint ventures, disposals of business, or other proposed and actual transactions; or
  • Legal purposes – such as handling claims, complying with regulations, or pursuing good governance; or
  • Website usage purposes – such as to remember your information so that you will not have to re-enter it during your visit or the next time you access the website; monitor website usage metrics such as total number of visitors and pages accessed; track your activities in connection with your usage of the website; and display targeted adverts and other relevant information based on your personal data.

Consent to collection

We will obtain your consent to collect personal data in accordance with applicable law.


We may share your personal data with:

  • employees that require the personal data to do their jobs. Any of our employees or personnel that handle your personal data will have signed non-disclosure and confidentiality agreements.
  • our service providers under contract who help with parts of our business operations, including fraud prevention, bill collection, marketing, technology services (our contracts dictate that these goods suppliers or service providers only use your information in connection with the services they supply or services they perform for us and not for their own benefit);
  • credit bureaus to report account information as permitted by law;
  • other third parties who provide us with relevant services where appropriate.
  • We may disclose your personal data as required by law or governmental audit or by a subpoena or court order; to comply with any law; to protect the safety of any individual or the general public; and to prevent violation of our terms of service.


At Vocalysd we take data protection and security seriously. We will implement and maintain appropriate technical and organisational measures to protect the security and confidentiality of the personal data. For example, all data provided by our customers as part of the Services is secured using encryption. Data Layer Protection is applied to remove all user-specific information and personally identifiable information. We will notify individuals, customers or the relevant supervisory authority of a data breach in accordance with applicable law.


We will only retain your personal data for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless retention of
the record is required or authorised by law or you have consented to the retention of the record.

Accurate and up to date

We will try to keep the personal data we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy.
Throughout your interaction with us you retain the right to rectify personal data that is incorrect or inaccurate. This does not apply if we
process your personal data in our capacity as a processor on behalf of our clients.

Transfer to another country

We may transmit or transfer personal data outside of the country in which it was collected to a foreign country and process it in that country. Personal data may be stored on servers located outside the country in which it was collected. You consent to us processing your personal data in a foreign country whose laws regarding processing of personal data may be less stringent